A new study published by the Ministry of Local Government (MINALOC) highlights the profound impact of digital transformation on service delivery across Rwanda’s local government entities. The assessment shows that digital platforms — especially Irembo, which now hosts more than 100 services from over 20 institutions — have drastically reduced bureaucracy, increased transparency, and improved access to essential public services.

According to the study, digitalisation has accelerated service delivery across key sectors including taxation, education, transport, social protection, land services, public procurement, and citizen feedback mechanisms. Services that once required days of physical paperwork can now be completed online within hours, demonstrating Rwanda’s commitment to the “Zero Paper, Zero Trip” principle aimed at eliminating unnecessary travel and physical documents.

The findings also emphasize how digital infrastructure, modern ID systems, and platforms such as the Rwanda Health Information System have strengthened governance, boosted efficiency, and promoted equitable access to services. These advancements align with Rwanda’s long-term vision to build a competitive, knowledge-based economy under Vision 2050 and NST2.

Despite the progress, the study identifies persistent challenges including limited digital infrastructure in some areas, gaps in digital literacy, and the need for continuous capacity-building among staff at local entities. 

To address this, the study recommends investing further in infrastructure, improving e-government platforms, strengthening citizen feedback mechanisms, and enhancing collaboration with technology partners. A strong monitoring and evaluation system is also emphasized as key to sustaining momentum.

Read full study: www.minaloc.gov.rw/index.php